Every organisation needs people who can keep digital systems running, support users with confidence, and drive adoption of new technology. This 15-month programme develops your next generation of digital support professionals — through 8 intensive modules, real workplace projects, 1:1 coaching, and professional recognition.
8 workshop modules with live sessions, 30+ workplace study tasks, 1:1 skills coaching, portfolio building, mock assessments, and independent End-Point Assessment — all within working hours.
Eligible for BCS Register of IT Technicians (RITTech) Level 3 on completion — demonstrating professional competence and opening doors to advanced digital careers.
Your next great digital support professional is ready to learn — they just need the right programme
Small and medium businesses that rely on a few key people to keep IT running. Develop a dedicated digital support technician instead of outsourcing to expensive contractors — someone who knows your systems inside out.
Factories, warehouses, and distribution centres running on ERP systems, handheld devices, and production software. Train technicians who keep the digital tools running that keep your operations moving.
Care providers, clinics, and NHS services managing sensitive digital records, telehealth platforms, and compliance systems. Develop staff who support users with confidence and data security awareness.
Schools, councils, and government bodies digitising services. Train internal technicians who support staff with digital tools, manage systems, and help citizens access online services.
Accountancy, legal, and financial firms where digital productivity and data security are non-negotiable. Build technicians who support client-facing teams with systems, tools, and secure working practices.
Multi-site retailers and hospitality groups running EPOS, booking systems, and digital marketing platforms. Develop the in-house expertise to support digital tools across every location.
Choose the route that matches the role: internal digital support or external customer-facing service
For roles focused on helping internal users get the most from digital tools and systems. These technicians improve productivity, train colleagues, and drive digital adoption across the organisation.
For roles focused on supporting external customers and clients through digital channels. These technicians resolve technical issues, manage service requests, and deliver excellent digital customer experience.
Not sure which pathway fits? We assess the role, not just the job title. During onboarding we review actual duties to recommend the right option — and tailor delivery accordingly.
Four phases that take you from fundamentals to professional recognition — every month builds on the last
Understand digital systems, your organisation's technology landscape, and the fundamentals of professional support. Build the knowledge and confidence base for everything that follows.
Develop the hands-on technical skills that matter most — troubleshooting, system configuration, user support, and effective communication with non-technical colleagues.
Master data management, cyber security, and compliance. Apply AI and automation to real workplace challenges. Complete your specialist pathway content.
Consolidate all learning. Build and refine your portfolio. Complete summative assessments, mock EPAs, and achieve your End-Point Assessment.
Each module: live workshop + structured study tasks + workplace application + skills coach review
Understand how digital technology supports your organisation's goals. Explore hardware, software, networks, cloud computing, and operating systems. Map the technology landscape and identify where you fit.
Master the productivity tools your organisation depends on — Microsoft 365, Google Workspace, collaboration platforms, and business applications. Learn to configure, customise, and train others on their effective use.
Develop systematic diagnostic skills for hardware, software, and network issues. Learn root cause analysis, escalation procedures, and ITIL-aligned incident management. Practise with real-world scenarios.
Technical knowledge alone isn't enough. Learn to explain complex concepts to non-technical users, manage expectations, deliver training, and provide outstanding support through multiple channels.
Get hands-on with system builds, software deployment, configuration management, patching, and updates. Learn to set up new users, manage access controls, and maintain system performance and reliability.
Master data handling: storage, classification, backup strategies, disaster recovery, and business continuity. Learn to manage databases, run reports, and ensure data integrity and availability.
Understand the threat landscape: phishing, malware, social engineering, and insider threats. Apply security principles, manage access controls, comply with GDPR, and develop secure working practices.
The TESS differentiator. Apply generative AI tools, automation platforms, and digital improvement methodologies to real workplace challenges. Plan and deliver a continuous improvement project using emerging technology.
Independent assessment that validates your digital competence — plus professional body recognition
Apprentices complete a work-based project that addresses a realistic technical challenge relevant to their pathway option. They produce a project report (3,500 words max) and deliver a presentation (15 mins) followed by Q&A (30 mins). This tests the ability to plan, implement, and evaluate a digital solution in context.
A 60-minute structured discussion with an independent assessor, supported by a portfolio of workplace evidence (minimum 10 pieces). The assessor asks 12+ questions covering all knowledge, skills, and behaviours not assessed in Method 1. Graded: fail, pass, merit, or distinction.
On completion, apprentices are eligible to join the BCS Register of IT Technicians — the UK's professional standard for IT practitioners. RITTech demonstrates competence and commitment to professional development.
Professional recognition from BCS, The Chartered Institute for IT. Demonstrates you meet industry-standard competency requirements. Opens pathways to higher certifications and career progression.
Our structured EPA preparation begins at month 9 and includes:
We don't just teach IT support — we build technicians who understand AI tools, automation, and the technology that's shaping every sector. Module 8 is a full AI and digital improvement project.
We assess each apprentice's actual role to recommend the right specialist pathway — Digital Applications or Digital Service — so the training matches your business need, not a generic syllabus.
Real-time visibility of learner progress, attendance, and milestones. Monthly employer updates so you always know where your apprentice is in the programme.
3 full mock EPAs, portfolio reviews, and gap analysis starting at month 9. We prepare apprentices to achieve merit and distinction — not just scrape a pass.
Virtual, on-site, or blended. Monthly starts. We flex around your operational needs — not the other way around.
Fully funded through the Apprenticeship Levy. Non-levy employers pay just 5% co-investment (£650). Apprentices aged 16–21 at SMEs with <50 staff — 100% government funded.
Get in Touch →"Digital skills gaps cost UK businesses an estimated £63 billion per year. The Digital Support Technician apprenticeship is one of the fastest-growing IT pathways — and the employers investing now are the ones who won't be scrambling for talent later."