Every organisation needs people who deliver exceptional customer service, build lasting relationships, and drive customer satisfaction. This 15-month programme develops professional customer service specialists through intensive modules, real workplace projects, 1:1 coaching, and professional recognition.
Your next great customer service professional is ready to learn — they just need the right programme
Develop your skills and gain formal qualifications while working in a customer service environment.
Formalise your customer service experience with Level 3 qualification and professional development.
Move into customer service with structured training and ongoing workplace support and mentoring.
Strengthen your customer service expertise and prepare for progression into management roles.
Train staff to deliver exceptional customer experiences that drive loyalty and business growth.
Develop service professionals who deliver compassionate care and support with professionalism.
Master every aspect of professional customer service delivery and excellence
Core modules delivered over 15 months covering customer service fundamentals, business knowledge, customer journey, service delivery, culture, communication, development, workplace practice, and portfolio building — designed for real-world customer service impact.
Service excellence foundations
Organisation & operations
Comprehensive knowledge
Experience mapping
Delivery excellence
Organisational standards
Relationship building
Continuous enhancement
Sustainability & responsibility
Professional growth
Professional behaviour
Assessment ready
Applicable across every service sector and organisation type
This apprenticeship applies to customer service professionals across all sectors — retail, hospitality, banking, health, technology, government, travel, telecoms, and beyond. You develop expertise in customer excellence and service delivery that drives real business results in your actual workplace.
Not sure which direction? We assess the customer service role, not just the job title. During onboarding we review actual responsibilities to recommend the right focus and tailor coaching accordingly — ensuring you develop exactly what your role requires.
Real-world observation of your customer service interactions and performance in your workplace environment, demonstrating excellence in customer engagement and relationship building.
A comprehensive portfolio of evidence from your apprenticeship including service projects, customer improvements, and professional development — reviewed through discussion with an independent assessor.
Unlock your potential in customer service and leadership
Progress into team leadership and management positions upon completion of this apprenticeship.
Long-term career development into strategic customer experience and management roles.
Industry professionals designing every module with current customer service needs
Personalised guidance from experienced customer service mentors
Apply learning directly to your role and drive measurable service improvements
Our learners consistently achieve exceptional results in EPA assessments
Structured pathways to supervisory and management roles
Blended learning that fits around your work and life
Join hundreds of customer service professionals who have transformed their careers with TESS Group. Start your 15-month journey to Level 3 qualification today.
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