Learner Charter

A Partnership for Your Success

This charter sets out what you can expect from TESS Group and what we expect from you. We are committed to your development, well-being, and success. Together, we will create an environment where you can learn, grow, and achieve your goals.

What You Can Expect From Us

Information, Advice and Guidance (IAG) to support your training choices and career progression
Qualified, experienced trainers who are passionate about your learning
A safe, respectful, and discrimination-free environment where everyone is valued
A thorough induction to TESS Group and our training programmes
Clear teaching, learning, and assessment strategies tailored to different learning styles
High-quality training experiences with engaging content and practical application
Regular progress reviews to celebrate achievements and identify support needs
Additional support for learners with learning difficulties or disabilities
Help developing your English, maths, and IT skills
Opportunities to give feedback through surveys and forums
Clear information about progression routes and career opportunities
Easy access to our complaints and appeals procedures

What We Expect From You

Embrace learning as a journey of growth and development
Arrive on time and attend all training sessions regularly
Be open, honest, and communicative about your needs and concerns
Commit to your learning and give your best effort
Develop positive relationships with trainers, peers, and your employer
Be respectful and tolerant of others, regardless of background or differences
Work within our policies and code of conduct
Actively participate in lessons, activities, and feedback opportunities

Our Key Commitments to Your Learning

Personal Development

We treat you as an individual. We consider your unique circumstances, options, and aspirations to tailor your learning experience.

Shared Responsibility

Your learning is a partnership. Together we'll understand your options, support your progress, and celebrate your achievements.

Professional Expertise

Our trainers bring recognised expertise and extended knowledge. We keep up-to-date with industry changes to ensure your learning is current and relevant.

Inclusive Environment

We provide access to different learning approaches and challenge you to develop and extend your understanding. Bullying and discrimination have no place here.

Constructive Feedback

We use assessment tools to help you reflect on your learning. We recognise your progress and involve you in planning improvements.

Career Preparation

We support you in developing the skills, knowledge, and behaviours needed for a successful career in your chosen field.

British Values and Respect for Diversity

TESS Group is committed to fostering British values and promoting respect for all people. As part of your apprenticeship with us, we encourage you to:

Develop skills and knowledge for modern Britain, including digital and entrepreneurial skills
Appreciate the diversity of cultures, beliefs, and perspectives in our society
Understand the importance of equality, respect, and community

Your voice matters. We encourage you to participate in discussions, share your ideas, and help shape our training delivery through feedback and forums.